TERMS AND CONDITIONS FOR ONLINE ORDERS
ANIMAUX SPÉCIAUX
PLEASE READ THESE TERMS CAREFULLY BEFORE PLACING AN ORDER
These general terms and conditions apply to all transactions concluded online with Animaux Spéciaux. By using the Animaux Spéciaux website, you agree to these terms and conditions. All online transactions with Animaux Spéciaux are subject to these terms.
The terms “the company,” “we,” “our,” or “us” refer to Animaux Spéciaux.
Animaux Spéciaux
Attn: Jeroen Lemaitre
BE0690.541.020
Mechelsestraat 73
3000 LEUVEN
Belgium
[email protected]
+32 497 66 17 64
Bank account number: BE39 0689 0900 5619
The term “customer” refers to the person or persons who purchase or agree to purchase goods from the company. Any reference to “the website” implies all URLs owned by Animaux Spéciaux.
Nothing in these terms and conditions will be deemed to affect your legal rights.
To purchase a product, you must first add it to your shopping cart. Once the desired products are in your cart, you will need to enter your contact and delivery details. After that, you must provide the necessary payment information. Once we have received this information, you will see a summary page displaying the total price, including the purchase price and shipping costs.
If you accept this price, the purchase becomes final. The sales agreement is always deemed to be concluded in Dutch.
Payments are processed by Mollie. The privacy of your data is ensured by this company's Privacy Policy, which is clearly linked on the Animaux Spéciaux website before the final payment.
All credit and debit card transactions are subject to validation checks and approval by the card issuer. We accept Visa, MasterCard, and PayPal. If your card issuer refuses to authorize payment, we cannot be held responsible for delivery delays or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.
Minors (-18 years old) are not allowed to make purchases unless they have permission from their parents or guardians.
All orders are subject to product availability.
Animaux Spéciaux aims to ensure that you are completely satisfied with every purchase and is committed to offering excellent quality, value, and service.
We make every effort to ensure that ordered products are delivered within 30 days from the day after your order. Goods are delivered via Bpost.
If we are unable to deliver within 30 days due to the nature or availability of the order or special circumstances, we will notify you immediately and provide a new estimated delivery date. If you have not received your order within 90 days, you may cancel it and receive a full refund.
Promotions are valid for the indicated period or while supplies last.
We are not responsible for any damage to the goods during transportation. This liability rests solely with the shipping carrier. We are also not liable for indirect damages caused by late or non-delivery.
Our contractual and extra-contractual liability is limited to the value of the articles that the customer proves were not received.
The goods sold by the company are primarily unique collectible items, handmade art objects in limited editions, or exclusive interior design items.
The customer acknowledges being aware of the exclusive nature and specific use of these products before purchasing.
If a product is non-conforming (i.e., the delivered product does not match the ordered product due to a manufacturing or material defect), the customer must notify us as soon as possible, and no later than two months from the day the defect was discovered. This notification must be sent to the address provided in Article 1.
Whenever possible, a similar product will be provided as a replacement. If this is not possible, we will fully refund the product, including initial shipping costs. However, return shipping costs are the customer's responsibility.
Defects caused by accidents, negligence, or misuse are not covered by the warranty.
You have the right to cancel your order within 14 calendar days, starting from the delivery date.
To exercise this right, you must complete the withdrawal form available on our website or via this link.
Returned items must be in their original condition, sent via postal service or delivered in person to the address provided in Article 1, within 14 days of exercising the right of withdrawal.
We will refund all payments received, including initial shipping costs, within 14 days after receiving your cancellation notice. Return shipping costs remain the customer’s responsibility.
However, we reserve the right to delay the refund until we have received the returned goods.
We do our best to verify our prices and specifications. However, we cannot be held responsible for errors or omissions. We reserve the right to change our prices and specifications on the website without prior notice.
All delivered items remain the property of Animaux Spéciaux until full payment of the amounts due has been received.
All questions, complaints, or comments can be sent to the address listed in Article 1. We will make every effort to process your complaint within 5 working days.
The content of this website and other publications by Animaux Spéciaux are the property of Jeroen Lemaitre or are used with the permission of the rights holder. Reproduction is strictly prohibited without authorization.
All agreements are subject to and interpreted in accordance with Belgian law. In the event of any disputes, the courts of Leuven will have exclusive jurisdiction.